Hotel Neu Schloss Otaru

We really enjoyed the in-room onsen — the main reason we chose this hotel. Even though the view from the onsen was partially obstructed (stated upfront), it was still pretty lovely. Room was comfortable and spacious enough for our family of 3.

Beautiful location although far from centre of Otaru (in winter it would be almost impossible to walk up to the cliffside location of hotel unless you are super fit and you have next to nothing luggage). They offer shuttle pick up and drop off from Otaru station as long as booked in advance so it wasnt a big issue for us. the views are SO SO GOOD. The private onsen is great especially as me and my fiance have tattoos. Love the view of the ocean from our room and onsen. Generous amenities and overall a lovely stay. Love that our room is so big, we can literally exercise together. Happy to have a little lounge area for chilling. The restaurant serves lovely food and even gave me complimentary birthday cake slice 🙏🏻

I booked for private bath. This is public-bath-class. It is not tab water you turn on and off. It flows constantly. And also it is so-called “outside-like” bath which is actually inside so I was worried about the experience not like the actual outside bath, but it was better! In winter it is so cold so you cannot enter the bath outside or your face will freeze. In this facility you can open the window to get some wind and snow, and still the warm air is inside so not freezing-cold. Also you can kind-of cool the water not to be hot by having some outside air. My last night was snow-storm and it was quite exciting that gust comes in to the vent and make some noise in the toilet (not actual wind but noise). Restaurant was also perfect. I would love to visit with my loved ones!

The hotel is truly excellent, offering a remarkable experience that combines comfort and breathtaking views. The location provides a stunning panorama, making every moment spent here feel like a dream. Whether you’re relaxing in your room or dining, the picturesque scenery adds an extra layer of charm to your stay. What truly sets this hotel apart is the exceptional service provided by the staff. Their attentiveness to detail is second to none, as they go above and beyond to ensure every aspect of your stay is perfect. No request is too big or small for them, and they handle everything with professionalism, warmth, and a genuine desire to make guests feel special. The dining experience is another highlight. Breakfast and dinner were outstanding, with an impressive variety of dishes presented with the utmost care. Every bite was a testament to the high standards of the hotel’s culinary team, making meals a memorable part of the overall experience. This hotel truly delivers on every front, creating an atmosphere of relaxation, indulgence, and unparalleled hospitality. It’s a destination I would highly recommend to anyone looking for an unforgettable getaway.

The breakfast in the morning was excellent! This was one of our favorite meals from our entire trip in Hokkaido. We also did dinner one of the nights and enjoyed it with some lovely local wine. The room had a great view from both the bedroom and the hot tub. We were very grateful for the shuttle to and from the hotel to Otaru Station since you do need some way to get into town. We let the hotel know in advance when we wanted to be picked up/dropped off. The shuttle is clearly labeled with the hotel name, was always a little early, and had our name listed to ensure they picked up all the guests. We were glad to have the convenience of some vending machines with drinks, beer/sake, and snack/ramen. Thanks so much for a wonderful time!