Hotel Neu Schloss Otaru

We really enjoyed the in-room onsen — the main reason we chose this hotel. Even though the view from the onsen was partially obstructed (stated upfront), it was still pretty lovely. Room was comfortable and spacious enough for our family of 3.

I got an ocean front view and it was a dream come true. I spent about three hours a day in the hot bath, feeling the cold air and occasional snowflake drifting in from the window and drinking in the incredible views. I also contacted the hotel via messaging on booking.com before my trip to enquire about the meals (as I'm vegetarian), book shuttles into and from Otaru Station and book a taxi, and that was all sorted out for me. Also, when I couldn't finish my meal because I was so full one night, they brought my dessert up to my room an hour later for me. They even packed me a take away breakfast because I had to leave before 7am on my checkout day. The room itself was also gorgeous and had modern conveniences like an outlet near the bed and a large TV with streaming services. I cannot recommend this place highly enough and hope to be back soon.

The breakfast in the morning was excellent! This was one of our favorite meals from our entire trip in Hokkaido. We also did dinner one of the nights and enjoyed it with some lovely local wine. The room had a great view from both the bedroom and the hot tub. We were very grateful for the shuttle to and from the hotel to Otaru Station since you do need some way to get into town. We let the hotel know in advance when we wanted to be picked up/dropped off. The shuttle is clearly labeled with the hotel name, was always a little early, and had our name listed to ensure they picked up all the guests. We were glad to have the convenience of some vending machines with drinks, beer/sake, and snack/ramen. Thanks so much for a wonderful time!

The on suite onsen was amazing! We really enjoyed the time there The staffs were amazing too, always bowing and greeting when we arrive at the hotel In particular (did not take note of his name), there was one staffs who went the extra mile to help us set up the futon after we called for help in the middle of the night 😰 We were very thankful!

We booked an ocean-front room, but were upgraded upon arrival to a suite on the top floor. That was a welcome surprise, and we took full advantage of the views and private onsen bath. The staff do not speak much English, but they were very attentive and accommodating to my requests. A very good Japanese-style breakfast buffet was served.